Terms and Conditions


THE PARADISE RETREAT

TERMS AND CONDITIONS OF BUSINESS

 

1. This document, together with the website at www.theparadiseretreat.com, form the terms and conditions of The Trustee for Perera Trust trading as The Paradise Retreat.
 

2. We reserve the right to change or amend these terms at any time.
 

3. You must be over the age of 18 years of age to book a retreat.
 

4. A non-refundable deposit is required at the time of booking. Your booking will be confirmed by email. We may, in our sole discretion, and for whatever reason, decline your booking, in which case, we will refund your deposit within 14 days.
 

5. Balance payment must be received in full at least sixty (60) days before the retreat commences otherwise we reserve the right to cancel your booking and charge a cancellation fee. Bookings made within the last six (6) weeks require full payment. Please make payment by direct deposit to:

Bank: ANZ Bank

SWIFT/BIC Code: ANZBAU3M

Account Name: Perera Trust

BSB: 017010

Account Number: 572063998

 

6. In the event of cancellation by you, regardless the reasons, the following cancellation fees apply:

Deposit: non-refundable (as stated above)

Between 29 and 60 days before departure: 60% of the retreat cost

Between 15 and 28 days before departure: 80% of the retreat cost

Less than 14 days before departure (or failure to join retreat): 100% of the retreat cost

You agree to pay our costs and expenses of recovering payment from you where you fail to make payment in accordance with the above cancellation policy.

 

7. We reserve the right to cancel a retreat no less than six (6) weeks before the retreat commences, if our minimum participant number (four (4)) is not met. If we cancel, we will provide you with a full refund within 14 days or, if you prefer, transfer you to an alternative retreat. We are not responsible to you for any costs incurred e.g. airfares.

 

8. We reserve the right to make changes to our itinerary and will inform you of the same. If so, we may offer you alternative arrangements but we are not responsible for any costs incurred e.g. price variations, airfares.

 

9. During the retreat, you must not act in an offensive, dangerous, illegal, immoral or improper manner; or do anything that may affect the enjoyment of the experience of others on the retreat.

 

10. We accept no liability for any loss of, or damage, to your personal belongings.

 

11. We accept no liability for any loss, damage, injury or illness that you may suffer during the retreat or whilst travelling to and from the retreat.

 

12. We are not liable for any delays, or failures, to perform, that are beyond our control.

 

13. You should ensure that you have all relevant travel documentation, adequate insurance (from the time of booking), and arrive at the airport in time.

 

14.You must ensure that you are medically fit and able to take part in the retreat, and have any necessary vaccinations. Please let us know of any health condition you have that may affect your participation during the retreat. We are not liable for any injuries you may sustain whilst at the retreat, or participating in retreat activities.

 

15. We may terminate this agreement if you breach any of its terms and conditions, and ask you to permanently leave the retreat. If this happens, we will not refund your payment or accept any resulting damage or loss.

 

16. You agree that you may be filmed or photographed during the retreat, and that we may use such recording on our website and other marketing material. The film and photos will be presented in a tasteful manner, and will not break your privacy.

 

17. We make no warranty regarding accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the website.

 

18. These terms are governed and interpreted by the laws of the Australian Capital Territory, Australia. The parties consent to the exclusive jurisdiction of the Courts of that Territory.

 

Privacy Policy

We are committed to protecting your personal information. Any personal information that we collect about you may be used for any purpose associated with the operation of the Retreat, or to send you marketing material in relation to our events and offers. The information may be disclosed to our agents, service providers, or other suppliers to enable us to operate the Retreat. We will otherwise respect your privacy and will treat as confidential any information that you disclose to us.